Travel Consultant (Intern)

The Travel Consultant is responsible for assisting clients with planning, booking, and managing their travel arrangements including flights, accommodation, tours, and transportation. The role involves providing expert advice on travel options, ensuring smooth travel experiences, handling customer inquiries, and delivering excellent customer service while maximizing sales opportunities.

Key Responsibilities

• Assist clients in planning and booking travel arrangements.

• Provide information on travel packages, destinations, flights, hotels, and transportation.

• Prepare travel itineraries based on clients' needs and budgets.

• Make flight, hotel, and tour reservations.

• Process bookings, cancellations, and amendments.

• Respond to customer inquiries through phone, email, and other communication channels.

• Promote the company's travel products and services to achieve sales targets.

• Ensure excellent customer service before, during, and after travel.

• Maintain accurate customer and booking records.

• Stay updated on travel regulations, visa requirements, and industry trends.

Requirements:

• Strong communication and customer service skills

• Ability to plan and organize travel itineraries effectively

• Sales and upselling skills for travel packages

• Attention to detail and strong problem-solving ability

• Proficiency in MS Office and booking systems

• Ability to work under pressure and handle multiple clients

• Good interpersonal and negotiation skills

• Passion for travel and tourism industry

Job Qualifications

• Diploma or Bachelor Degree in HR, Business Administration or a related field

• Basic Knowledge of filling system and office administration

• Proficiency in Microsoft office ( word, excel, power point)

• Must be Based in DODOMA

• Strong communication and organizational skills

• Female candidates are encouraged to apply

• Professional customer management and retention

• Must be able to multitask.