Client Solution Analyst

The Client Solutions Analyst (IT Support) is responsible for providing technical support to clients, diagnosing and resolving IT-related issues, implementing technology solutions, and ensuring excellent customer service. The role involves troubleshooting hardware and software problems, supporting system implementation, maintaining IT infrastructure, and working closely with clients to ensure their technology needs are met efficiently.

Key Responsibilities

• Provide first-line and second-line technical support to clients via phone, email, remote access, or on-site visits.

• Diagnose and resolve hardware, software, network, and system-related issues.

• Install, configure, and maintain computer systems, applications, and peripheral devices.

• Assist clients with system setup, user account management, and software installation.

• Monitor and maintain IT systems to ensure optimal performance and availability.

• Escalate complex technical issues to senior technical teams when necessary.

• Document support requests, resolutions, and technical procedures accurately.

• Train and guide clients on the effective use of systems and IT solutions.

• Collaborate with internal teams to implement and improve client technology solutions.

• Ensure compliance with IT security policies, data protection standards, and company procedures.

• Prepare technical reports and provide regular updates on support activities and client issues.

Qualifications

• Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.

• Professional certifications such as CompTIA A+, Network+, ITIL, Microsoft, or Cisco are an added advantage.

• Previous experience in IT support, help desk, or technical support is an added advantage.

• Knowledge of computer hardware, software, networking, and operating systems.

• Proficiency in Microsoft Office and common IT support tools.

Requirements

• Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.

• Professional certifications such as CompTIA A+, Network+, ITIL, Microsoft, or Cisco are an added advantage.

• Previous experience in IT support, help desk, or technical support is an added advantage.

• Knowledge of computer hardware, software, networking, and operating systems.

• Proficiency in Microsoft Office and common IT support tools.